Privacy Policy

Last Updated: 25/11/2025

1. Introduction

This Privacy Policy outlines how Travela collects, uses, protects, and discloses your personal information when you use our website and services.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, billing details and ID for AMEX cardholders only.
• Booking Information: Travel dates, preferences, accommodation selections.
• Technical Data: IP address, browser type, device information, cookies.
• Communications: Messages or enquiries sent through our platform.

3. How We Use Your Information

Your information may be used to:

• Process bookings and payments
• Improve website functionality and user experience
• Send booking confirmations and updates
• Provide customer support
• Send newsletters or promotional offers (only when opted in)

4. Sharing Your Information

Your data may be shared with:

• Accommodation providers to complete a booking
• Payment processors
• Service providers assisting our operations
• Authorities when legally required

5. Cookies & Tracking Technologies

We use cookies to improve website performance, analyse traffic, and personalise content. More details can be found in our Cookie Policy.

6. Data Security

We implement security measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Request a copy of your data
• Opt out of marketing communications

8. Data Retention

We retain your information only as long as necessary to fulfil bookings, comply with legal obligations, and improve our services.

9. Third-Party Links

Travela may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

11. Contact Us

If you have any questions or privacy-related concerns, please contact us at:

Email: travela@mmyservices.co.uk

Phone: +44 7474705332